Quality Assurance – Alpha Facilities

Quality Assurance

Alpha has achieved status with all necessary government and regulatory bodies to ensure safe and compliant Cleaning and Traffic services.

To request copies of Certification, please contact our friendly customer care team.

Our aim is to provide our clients with sustainable solutions which not only meet however, exceed OH&S and environmental legislative standards.

We seek to be at the cutting edge of our industry and are constantly pushing technological boundaries to ensure we are providing the best possible service for
our clients.

We have developed and implemented an Integrated Management System (IMS), which is nationally accredited and operated through ISO 9001 standard.

In conjunction with our IMS, we ensure our organisation complies to best practice by offering real time management system through live paperless reporting.


Monthly Reporting

Our aim is to provide our clients with sustainable solutions which not only meet, but exceed OH&S and environmental legislative standards.

Alpha offers a web-based digital reporting system that can be integrated into our client’s systems. The centralisation and storage of all client data, such as quality performance, service requests, complaints and waste data, allows the Alpha reporting system to be comprehensive and informative and our operating systems to be fully transparent.


Account Management

At Alpha, we provide clients with superior Account Management services to ensure all works are carried out according to our strict guidelines and client expectations. From our staff to the job site we manage and monitor for quality assurance. This involves:

  • Management meetings
  • Job site reviews
  • Cleaning audits
  • Monthly KPI reporting
  • Sample reports


real time portal

We have internally developed a real time portal giving our management and clients access to all sites and key jobs. Benefits include:

  • Ensures capability of services
    All tasks including possible incidents are logged and live notifications are reported to the client
    Staff attendance is uploaded automatically
  • All reporting and documented in the portal
  • All takes are uploaded allowing clients to track job status and performance
  • All tasks including possible incidents are logged and live notifications are reported to the client
  • Staff attendance is uploaded automatically

NATIONAL HOTLINE (24/7):
1300 525 742 (ALPHA)

EMAIL:
info@alphafacilities.com.au

NATIONAL HEAD OFFICE:
8 International Square 
Tullamarine,
Victoria 3043