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Privacy Policy

Last Updated: 2/7/2025

Alpha Facilities Group (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – Name, email, phone number, address
  • Professional Details – Job title, company, industry
  • Website Usage Data – IP address, browser, operating system, pages visited, time spent
  • Communications – Emails, phone calls, website forms
  • Other Information – Anything you voluntarily provide

2. How We Collect It

We collect information through:

  • Direct interactions (calls, emails, contact forms)
  • Website forms and service inquiries
  • Automated tracking (cookies, analytics)
  • Third-party data sources

3. How We Use It

We use your data to:

  • Deliver and manage services
  • Respond to enquiries
  • Improve our website and services
  • Send marketing communications (opt-out anytime)
  • Comply with legal obligations

4. Who We Share It With

We may share your information with:

  • Service providers (e.g., IT, marketing, analytics)
  • Legal/regulatory authorities
  • Business partners if ownership changes

All third parties are required to protect your data in line with this policy.


5. Cookies

Our website may use cookies to improve your experience, analyze traffic, and tailor content.

What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Essential Cookies: Needed for website functionality
  • Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
  • Performance Cookies: Improve site speed and experience
  • Marketing Cookies: May be used for remarketing or ad personalization

Managing cookies:
You can manage or disable cookies through your browser settings. Please note that blocking cookies may impact site performance.


6. International Transfers

If we transfer data outside Australia, we ensure it’s protected by law or contract.


7. Data Security

We use secure servers, access controls, and data protection measures to keep your information safe.


8. Access & Corrections

You can:

  • Request access to your personal info
  • Ask us to correct inaccurate info

Contact us at the details below to make a request.


9. Complaints

If you believe we’ve mishandled your data:

  1. Contact us directly
  2. Lodge a complaint with the OAIC www.oaic.gov.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.


11. Contact Us

Alpha Facilities Group
8 International Square, Tullamarine VIC 3043
PH: 1300 525 742
[email protected]