Quality Assurance – Alpha Facilities
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Quality Assurance

Our Promise

Our aim is to provide our clients with sustainable solutions which not only meet however, exceed OH&S and environmental legislative standards.

We seek to be at the cutting edge of our industry and are constantly pushing technological boundaries to ensure we are providing the best possible service for our clients.

We have developed and implemented an Integrated Management System (IMS), which is nationally accredited and operated through ISO 9001 standard.

In conjunction with out IMS, we ensure our organisation complies to the best practice by offering a real time management system through love paperless reporting.

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Monthly Reporting

Our aim is to provide our clients with sustainable solutions which not only meet, but exceed OH&S and environmental legislative standards.

Alpha offers a web-based digital reporting system that can be integrated into our client’s systems. 

The centralisation and storage of all client data, such as quality performance, service requests, complaints and waste data, allows the Alpha reporting system to be comprehensive and informative and for our operating systems to be fully transparent.

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Account Management

At Alpha, we provide clients with superior Account Management services to ensure all works are carried out according to our strict guidelines and client expectations.

From our staff to the job site we manage and monitor for quality assurance.

Management meetings

Job site reviews

Cleaning audits

Monthly KPI reporting

Sample reports

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Real Time Portal

We have internally developed a real time portal giving our management and clients access to all sites and key jobs. 

Our portal ensures capability of services and all tasks which are logged, sending live notifications to our clients.

Staff attendance is uploaded automatically 

All reporting is housed in the portal

All tasks are uploaded allowing clients to track job status and performance 

All tasks including possible incidents are logged and live notifications are reported to the client

Alpha has achieved status with all necessary government and regulatory bodies to ensure safe and compliant Cleaning and Traffic services.  To request copies of our certifications, please click here to contact our customer care team. 

NATIONAL HOTLINE (24/7):
1300 525 742 

EMAIL:
info@alphafacilities.com.au

NATIONAL HEAD OFFICE:
8 International Square
Tullamarine,
Victoria 3043